Customer Testimonials

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DealerRater Apr 20, 2021

I had a great experience at kia west, TENESHA JONES did an extremely great job for my family with the car we own. I haven't had any other experiences with car repair that greater than the this one, thanks for a experience.

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DealerRater Apr 16, 2021

Had a Great Experience with their Service Dept & Ms Jones was a So nice& experienced in her field, can’t wait to see how the Sales Dept does in couple yrs

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DealerRater Apr 13, 2021

Under new name....Love it! The service staff is excellent. Very knowledgeable. Especially the lady named Tenesha Jones. She is very friendly and helpful. Goes out of her way to help. Planning on purchasing a vehicle soon and will definitely be with this dealership.

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DealerRater Apr 12, 2021

My husband took me to the dealership to look at a new vehicle we were going to a different Kia dealership at first but the sales person was rude and not knowing very much about rebates or vehicle information so we stopped at calavan Kia and we had a great experience with our sales person Steve. Also the sales manager George was great. We bought a Kia Soul and a week later bought a k5 in a month we ended up buying 3 vehicles from Steve. We truly felt like we were family and not a customer the owner/general manager ...

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DealerRater Feb 11, 2019

Thank you for the great service and helping me, in everything y’all doing great job I recommended for new or used cars thanks again.

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DealerRater Feb 25, 2018

1 review in the last week Well what can I say about this company..... Best experience from beginning to end! Dina first off is an angel in all respects. She was like an old friend I was just catching up with and she is the only reason for me going to this dealership. I felt from the moment I spoke with her that she was in it to help me not about money. I will always be appreciative and ever so greatful for all she did to change my life for the greater good! No words can express my feelings about ...

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DealerRater Nov 10, 2017

Matt Metts, Awesome Service, Fast Quick and helpful. Appreciate the fast email response and help in getting my car serviced Appreciate the follow up. Troy

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DealerRater Oct 6, 2017

Was a good experience. Got the oil change done, and they were able to fix my 2 key phob batteries. I was happy to get in and get out even without an appointment. Only issue was I could not connect to the wireless internet. Seems to have been down. But that is minor.

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DealerRater Jun 20, 2017

My car experience at this dealership was outstanding. From my initial phone call in making my appointment to my arrival. My service advisor Mr. MATT METTS was very friendly and concerned with what I needed to have done on my vehicle. It was like his car was in for repairs and made sure that everything was going well. He took personal pride to ensure that I was fully satisfied with what was happening with my vehicle. On future visits Mr. METTS will be my service advisor.

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DealerRater Oct 4, 2016

The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was on Wednesday was on Friday so Wednesday oil change and tire rotation was $65 the Friday oil change and tire rotation was $40 that I have a problem with.

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DealerRater Sep 23, 2016

I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only two tires swapped and you have to have a key to remove personally I think thy were there when I went in.. I noticed when I had a flat tire and tires were different, also had no spare the sales person failed to tell me about the mobility kit and no spare was in there., should have told me so I could bought a tire with my vehicle I am so ...

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DealerRater Sep 20, 2016

My car experience was great! I was able to buy the car I want at the payment I needed to be at, all thanks to my trusted Sales Consultant, Norris Grimes and Sales Manager, Chrisswell Leapart. Thanks guys!

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DealerRater Jul 7, 2016

We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having with a vehicle, Danny went above and beyond to make sure those issues were addressed We give him and his staff an A+.

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DealerRater Jun 29, 2016

I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to check after my next two oil changes. I got a free oil change coupon and he was glad to know that I was leaving the feeling safe. This guy can help turn this dealership around and they need more like him!

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DealerRater Jun 5, 2016

I love Thoeton Road Kia they are the best.. They always go over and beyond to make sure I the customer is satisfied and pleased with service..... I love Harold and the service guys.. Thank you

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DealerRater Dec 2, 2015

I have bought 2 cars, 1 new, 1 used, from Norris. Norris is friendly, informed, and accommodating. Most salesmen are pushy to get you to buy a new car. Norris was not. He told me about the models I was interested in and when I decided on a vehicle in their used lot he helped just as if it were a new car. My next purchase will be a truck which Kia, unfortunately, does not offer. However, I will be going to Norris to see if purchasing the vehicle through him would be possible and worth his time. How many people would go ...

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DealerRater Sep 6, 2015

IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIVE HOME WITH TWO CARS, HALLELUJAH, THIS WAS TRULY GOD,I HAVE A 2015 KIA YAY!

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DealerRater Aug 9, 2015

I had the most wonderful experience today , I had to buy a car in a hurry and I thought it would be a dreadful experience but it was amazing because of the great service I received from Salesperson Key , he really took the time to work with me through every aspect of buying a car , thanks so much you were awesome and very attentive to my needs and not your commission !!!! God Bless you , keep up the A++++++++ standards.

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DealerRater May 29, 2015

The reason why I give this dealership a 5-star rating is because of the customer service. They are not only very friendly but they are personable, too. I walk in the door and my service person knows me by my name (I've had a few minor things to fix on my new car, so I have gone back to the service department a few times). My car is under warranty so they aren't making any immediate sales from me, yet they treat me like I am a new customer about to buy a car. This is my first ...

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DealerRater May 8, 2015

Norris Grimes made my car buying experience very pleasurable. Thanks for not pushing. I will be referring others to Norris Grimes, Norris will take his time to make sure you are happy.

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DealerRater Dec 14, 2014

My salesperson, Norris, is amazing, friendly, informative, and helped the deal go smoothly without issue. The managers solidified everything with pricing. All staff helped us to get out of there quickly. Thank you for changing the car buying experience.

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DealerRater Dec 4, 2014

I brought my car in for a oil change, and I was greeted with a warm smile from David Ciporkin. He provided me with exceptional customer service. The service to my car was very quick, and I was advised of other services to maintain the care of my car upon my next visit. I bought my car in Conyers but I prefer this dealership because of the excellent customer sevice. Thank you again!

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DealerRater Nov 18, 2014

I recently purchased a 2015 Kia Soul and had the pleasure of working with Norris Grimes who was very instrumental in my decision to buy this car. He was so patient with me as I changed my mind from the + to the ! He wanted to be sure I knew all the features of each model so I could make the perfect choice for me. Everyone I encountered was so helpful and knowledgeable and I would recommend this dealership to anyone wanting to purchase their KIA. I now have two KIA's and love both my new SOUL and my RIO. Thank ...

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DealerRater Nov 12, 2014

This Kia dealership is awesome. I purchased my first vehicle from them & They were very informative & understanding throughout the entire process. All the salesmen are very eager to help you as soon as you walk through the door. They have great customer service. I'd recommend them to anyone.

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DealerRater Nov 6, 2014

My name is Diedre Harris, my father and I bought a 2015 KIA Soul from this dealership and Norris Grimes assisted us, he provided us with "Excellent" customer service. He has my overall recommendation for customer support!!!!

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DealerRater Nov 4, 2014

I spoke with Mr. Mike Bryant regarding a car for my mother. He was very knowledgeable and his customer service was awesome. It was very good to know that someone actually cared about my mother's automobile needs and will recommend not only this dealer but Mr. Mike Bryant as my salesman.

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DealerRater Nov 2, 2014

Good Morning, I am from Chicago and I am relocating to Atlanta. I came to Kia to get some insight as to the prices and deals at your dealership because I will need to trade in or purchase a new Kia once I relocate. I met with Michael Bryant and he was extremely helpful, professional, knowledgeable, friendly and experienced. Once I relocate, I will come back to this dealership and come back to Michael Bryant to purchase my Kia. You have my business. The dealership is clean and everyone I spoke to and encountered was very friendly. Thank you!

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DealerRater Nov 1, 2014

I went to this location and was greeted by Mr. Mike Bryant. He was completely awesome and patient with me. He made sure that I left completely satisfied and work hand and hand with me to make sure I knew every detail. Will be back soon!

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DealerRater Nov 1, 2014

Meet Mr. Bryant at a store and he shared information regarding the KIA. I was impressed by his knowledge and friendliest. I was not in the market for a new car but because of him I will certainly stop by the dealership and check you out.

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DealerRater Dec 10, 2013

Ifeanyi was very good from the beginning to the end, this man work with me on getting what i want and didn't ask about getting something that was not right for me and my wife. IFEANYI YOU ARE THE BEST!!!!!! From: Chavers

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DealerRater Oct 27, 2013

James McCoy is a great assist to Kia. He greet customers with a friendly smile. He is willing to go above and beyond limits to satisfy customers. Rhonda White was of great help. She called to see what my interest was and continued to follow up. Thank you both.

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DealerRater Sep 17, 2013

I knew I wanted a kia optima the second I saw it! I went to a kia dealership around where I lived and had a really bad experience. I almost gave up, but then met James Mccoy. He told me to not give up and to just come in and he would get me into a kia optima with no bad experience. So, my hubsand and I took a ride to this dealership and met with James and instantly fell inlove with the whole sales team! James was not pushy, was totally honest, and didn't rush our time with ...

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DealerRater Sep 16, 2013

I can honestly say my experience was great! Everybody was friendly, especially my sales rep Mr. James McCoy. I told him what I was looking for and he worked hard to make sure I left with a big smile on my face! I will recommend Kia Thornton Rd to all my friends and family! I am really enjoying my 2012 Kia Forte Thank you Kia Thornton Rd!!!!!!

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DealerRater Aug 19, 2013

I was on the Thornton Road Kia website and requested more information on a used Kia. Before I could log off my computer I received a call from Maurice Graham. Did I menion this was about 9:00 p.m.on a Friday night. Mr. Graham was very friendly and worked with me for about a week before I made the trip over to the dealership. I did a lot of reserach and wuld call him throughout the day and week with questions.Our first conversation was on a Friday and after talking to different sales people from other dealers I decided ...

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DealerRater Aug 7, 2013

It is seldom that someone can honestly say that they felt right at home buying a car but I can! James worked so well with me and was helpful as well as informative about my new vehicle. The experience was so wonderful that when I called to change my insurance over, the lady asked about where I bought that car and said she was thinking about buying one and I gave her James's name immediately. Marlon was also helpful when I got to financing. I never felt pressured, just relax and enjoying myself with a few friends! Plus Tommy ...

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DealerRater Aug 6, 2013

Mr. McCoy was extremely friendly and knowledgeable. He worked to get me in the car I wanted and at a price I could afford. He worked with me on financing and recommended a few things that would help my sale. I was extremely satisfied and would recommend him to anyone.

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DealerRater Aug 2, 2013

My husband and I stop by the Kia dealership on thornton road just to look at the 2013 Kia Optima and the 2014 Cadenza. As we pulled up in the parking lot we was approach by James McCoy. He showed us the vechicles and from then on our experience was great. James was so knowlegeable, friendly with a kind smile, welcoming and warm. We was very comfortable as he assisted us in purchasing our new car, from beginning to end James McCoy made sure we was happy and taken good care of. We got a great deal on the car. James McCoy ...

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DealerRater Jul 31, 2013

Went in just to get an oil change on my Kia Amanti. While in the waiting area we went to get a cup of coffee and ended up leaving later that evening with a brand new Kia Optima and tickets to Atlanta Falcon Home Games! What a day!!!!!

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DealerRater Jul 19, 2013

I had a very pleasant experience at this Kia Dealership. My salesperson, James, was very friendly, funny, and flexible and made me feel like I was a valued customer. He was able to secure the exact Kia model that I requested, even though it wasn't at their location, and get the payment within my price range. I am a very satisfied customer and will refer him to others.

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DealerRater Jul 10, 2013

I came into the Kia dealership to have some car repairs on my old Kia and thanks to James McCoy for the second time around I left with another new Kia. I am very pleased with James McCoy service as well as the other staff there at the Dealership. I am loving my Soul Plus thank you James McCoy.

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DealerRater Jul 9, 2013

Everyone was very friendly and helpful. I love the car I purchased and will recommend this dealership to coworkers and friends. Mr. Angibo was very friendly and got me a great deal on my new Kia. Thank You

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DealerRater Jul 8, 2013

Excellent car buying experience!! Def recommend to my friends. The reason why I gave this rating was because of the low level of pressure I felt from the dealer and the outstanding service I received from Norris Grimes.

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DealerRater Jul 6, 2013

I have had my Kia Forte for a week now today, and I love it. I got everything that I wanted for my Forte at a reasonable price and the customer service was great. Mike Swain was amazing, I really love how he showed interest in my needs and he assisted me in the right direction when I was confused about which vehicle I wanted to purchase.

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DealerRater Jul 2, 2013

Why did I choose this dealership to buy my first Kia . I love the KIa sole I like the way it looks. This is the first Kia that we have brought. Mr Johnnie Williams was very nice and answered all of our questions. I will tell all of my friends and family to go to this dealership.Every one was so helpful and nice. Y'all are the best keep up the great work!!!!!!!

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DealerRater Jul 1, 2013

Came in with family to test drive the Forte met James McCoy and Jason Benson both great guys. I told them exactly what it would take to get the deal done. We got it done and I am very happy with my new Forte

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DealerRater Jun 25, 2013

My experience with Douglasville Kia was great. The service was wonderful. As a woman purchasing a car I felt no pressure from my salesman. Excellent job Norris!!!!! Very helpful and knowledgeable salesman. Thank you.

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DealerRater Jun 24, 2013

The staff at Thornton Rd Kia was very friendly and helpful. My sales associate, James McCoy was very patient and professional while I test drove several cars on a rainy day. All of my questions were answered with courtesy.

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DealerRater Jun 17, 2013

My Wife and I came into the dealership today to look at a larger vehicle for our family,as our "little ones" are not so little anymore. James greeted us as soon as we pulled onto the lot. He was very professional, friendly, and down to earth. He makes you feel like family and doesn't make you feel like all he is doing is trying to sell a vehicle. He finds out what you are looking for and what fits your budget. We told him what we wanted and he found exactly that. We ended up purchasing ...

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DealerRater Jun 12, 2013

We purchased a new 2013 Sportage this weekend. The staff at this dealership are helpful, nice and professional and do not pressure you. We were lucky and got James McCoy as our sales associate. He was great to work with and I would definitely recommend him to anyone. This is our 2nd auto from this dealership the first was when they were in Douglasville. They have great customer service from the moment you step onto the lot to the time you bring your auto in for service. I would highly recommend this dealership.

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DealerRater Jun 4, 2013

I purchased a Beautiful 2013 KIA Optima from the Thornton Road KIA dealer on June 1st 2013. I was very impressed by the courteousness of all of the staff that we encountered. The sales associate that we were dealing with was Barbara Williams and I could not have asked for a better associate to deal with. Barbara and all of her associates were very knowledgeable about the Optima and all of the other vehicles on the lot. I further would like to say that when I arrived on the lot I was accompanied by my father who is just shy of his 80...

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DealerRater May 31, 2013

I purchased a 2013 Kia Soul on Memorial day. Norris Grimes was my sales associate. He was very polite and knowledgeable about the cars on the lot. He took his time and showed my wife and I everything Kia had to offer. He is a rare fine, he listen to our every need and did not give up until we got exactly what we wanted. My over all experience was pleasing, everyone on the lot spoke and made you feel as comfortable as possible. TOP NOTCH SERVICE. I purchased many cars in the passed and this dealership is ranked with the ...

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DealerRater May 27, 2013

The reason I have given the rating that I did is because I have never had such a smooth car buying experience. Sales Consultant Mike Swain was so professional and courteous. I was in the market for a vehicle that gave me a little more room and convenience for the new addition to our family. When I arrived Mike already had 2 vehicles picked out for me to look at, needless to say I fell in love with the 2014 Red Kia Forte EX. Mike explained that this vehicle would be spacious and with the 2.0 engine I want have any drag. I ...

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DealerRater May 18, 2013

Ed was awesome! Very personable, and easy to work with! Definitely did not feel like he was over selling as you often do when buying a car! Absolutely would seek him out for my next vehicle purchase!

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DealerRater May 14, 2013

Went to Douglasville Kia on May 9, 2013 and it was the best experience that my husband and I have ever had with a car dealership. We told them what we wanted and they delivered! They also made sure our three sons were very comfortable while we handled business what more could you ask for in a car dealership. Mr. Quinton greeted us at the door and he was very professional, then there is Mr.James McCoy who is the best of the best and he put his clients first! Mr. Kerry who works in finance truly gets the job done, he ...

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